Deposits & payment:

1. 50% deposit is required upon booking.
2. If the booking is cancelled more than 14 days before arrival, the full deposit will be refunded less RM100 service charge.
3. If the booking is cancelled 13 to 8 days before arrival, half of the deposit will be refunded less RM100 service charge.
4. If the booking is cancelled 7 days or less before arrival the full deposit will be forfeited.
5. Deposit will be refunded within 14 days of cancellation.
6. Any cancellations or changes must be communicated to Redang Lagoon through our email at admin@redanglagoon.com
7. Published prices are subject to change without notice.

Package activities:

1. Snorkeling activities are dependent on the weather and might be cancelled for safety reasons with no refund.
2. No refund or reduction will be made to any person who does not participate in any meal, sightseeing or accommodations during the course of their stay.
3. BBQ dinners are on alternate nights following our schedule.
4. The lost of item will be charged as below:
   • Snorkeling mask - RM100
   • Snorkeling mask and “Power” - RM300
   • Safety Jacket - RM100
   • Room Key - RM50
5. Redang Lagoon shall not be liable for any loss, injury or damage to any personal property due to out-of-control incidents including damage to theft, and strikes.